Smith Family Warranty
FREQUENTLY ASKED QUESTIONS
Q: What does the Lifetime Powertrain Limited Warranty cover?
A: The Lifetime Powertrain Limited Warranty covers parts and labor on all approved engine, transmission and driveline failures including applicable seals and gaskets. See question below for a list of all the covered components and disclosures.
Q: What do I have to do to keep the Lifetime Powertrain Limited Warranty in effect?
A: Simply maintain the vehicle at any ASE certified service repair shop, in accordance with the Manufacturer’s Recommended Maintenance Schedule. Note that the recommended maintenance must be performed according to the maintenance schedule booklet. If not serviced at Smith Chevrolet Cadillac dealership, records of service repair will be required.
Q: Where can I find the Manufacturer’s Recommended Maintenance Schedule for my vehicle?
A: See your Maintenance Guide given at the time of delivery or call and speak to a Smith Chevrolet Cadillac Service Advisor.
Q: Do I have to have my maintenance work done at Smith Chevrolet Cadillac?
A: It is not necessary to have your maintenance work performed at Smith Chevrolet Cadillac dealership, but the maintenance must be documented.
Q: Do I have to have my warranty work done at Smith Chevrolet Cadillac?
A: Any warranty work completed once the Lifetime Powertrain Limited Warranty goes into effect (i.e. after the manufacturer’s warranty is expired), will not be required to be completed at Smith Chevrolet Cadillac.
Q: What does this warranty cost me?
A: Nothing. The Lifetime Powertrain Limited Warranty is included with the purchase of qualifying new or used vehicles sold at Smith Chevrolet Cadillac and carries a zero deductible to you.
Q: Can I change my own oil?
A: You may change your own oil, but you must keep date stamped supporting documentation, i.e.: receipts for oil, filters, etc. and will have to keep an oil change log each time an oil change is completed showing that it has been done within the recommended mileage intervals. The date of receipts must be in line with the recommended mileage intervals of your vehicle.
Q: Am I responsible for paying a deductible when making a claim?
A: There is no deductible to you when you use the Lifetime Powertrain Limited Warranty
Q: Does my Lifetime Powertrain Limited Warranty contract provide towing?
A: When towing is necessary, your vehicle will be towed to the any ASE certified shop. Towing assistance will be covered up to $100 per occurrence, when your vehicle is towed to the issuing servicing shop.
Q: Is the Lifetime Powertrain Limited Warranty transferrable?
A: No. The Lifetime Powertrain Limited Warranty expires upon transfer to any subsequent owners. It is only good for “Original Owners” (as defined below).
Q: Which brands is this warranty included with?
A: All brands are covered under this warranty with the exception of European cars!